Key Responsibilities

1. Patient Reception and Customer Service

   1. Greet patients upon arrival in a professional and friendly manner

   2. Confirm patient identity, appointments, and required documentation

   3. Manage patient check-in and check-out processes efficiently

   4. Address patient inquiries in person, by phone, and via email

   5. Maintain a welcoming, organized, and professional front desk environment

2. Scheduling and Office Coordination

   1. Schedule, confirm, reschedule, and cancel patient appointments in accordance

      with clinic policies

   2. Optimize appointment flow to minimize wait times and support clinical

      efficiency

   3. Coordinate schedules with dentists and clinical staff

   4. Manage recall systems and follow up with patients for outstanding or upcoming

      appointments

3. Billing and Insurance Administration

   1. Verify patient insurance eligibility and coverage

   2. Submit dental insurance claims electronically and track claim status

   3. Collect payments, process transactions, and issue receipts

   4. Maintain accurate financial and billing records

4. Records & Administrative Management

   1. Maintain accurate patient information within the practice management system

   2. Track communications with insurance companies, specialists, and laboratories

Qualifications

1. Education/ Experience

   1. Internationally- trained Dentist (No need to be licensed in Canada)

   2. Previous healthcare reception or administrative experience preferred

   3. Proficiency with dental practice management software (Open Dental preferred)

   4. Strong computer skills, including data entry and basic office software

2. Interpersonal

   1. Excellent interpersonal skills with a strong focus on patient care and service

   2. Clear, professional verbal and written communication skills

   3. Ability to multi-task, stay organized, and work efficiently in a fast-paced environment

   4. Professional demeanor and ability to handle sensitive information confidentially

How to Apply

Interested candidates are invited to submit their résumé and a brief cover letter outlining relevant experience to: Tasik Mumin, Employer Specialist, ACCEP-IEHP Program, Email: Tasik.Mumin@success.bc.ca.